Chow Tai Fook is a well-known jewelry company with a rich history. Many people have questions about their products and services. In this article, we’ll answer the 10 most common questions about Chow Tai Fook.
1. How can I become a Chow Tai Fook member?
To become a Chow Tai Fook member, you need to be at least 18 years old. You must make a single purchase of a certain amount at a Chow Tai Fook store in Hong Kong, Macau, or Singapore. After that, you can sign up for a Basic Membership. You’ll need to register your mobile phone number to create an account. Remember, you can only have one account, and each phone number can only be used once.
2. How do I earn and use Reward Bonus Points?
Chow Tai Fook has a Reward Bonus Points system for its members. Here’s how it works:
- You earn points when you buy things at Chow Tai Fook stores.
- The points are based on how much you spend on each item.
- Some items, like pure gold products and watches, don’t earn points.
- You can use your points to buy things at Chow Tai Fook stores.
- 50 points equal 1 Hong Kong dollar.
- You can’t use points with other discounts or during sales.
3. How long are my Reward Bonus Points valid?
To check when your Reward Bonus Points expire:
- Log into your account on the Chow Tai Fook website or app.
- Go to your profile page.
- Click on “View Points Detail” under your points balance.
- You’ll see a list of your points and when they expire.
New points usually show up in your account on the same day you make a purchase.
4. How can I check my membership expiry date?
To find out when your membership expires:
- Log into your account on the Chow Tai Fook website or app.
- Go to your profile page.
- Look at your membership card on the screen.
- You’ll see the expiry date under your membership number.
5. What if I forget my password?
If you forget your password, don’t worry. You can reset it easily:
- Go to the login page and click “Forgot password?”
- Enter your phone number or email address.
- You’ll get a code by text or email.
- Use this code to set a new password.
If you have trouble, you can call the Chow Tai Fook help line for assistance.
6. How can I update my personal information?
It’s important to keep your information up to date. Here’s how:
- You can visit any Chow Tai Fook store and tell the staff.
- Or, you can fill out a form on the Chow Tai Fook website.
- Send the form to a store or email it to ctfclub@chowtaifook.com.
- You’ll need to verify your phone number and email address.
7. Can I transfer my Reward Bonus Points to someone else?
Yes, you can transfer your Reward Bonus Points to another member. The amount you can transfer depends on your membership level:
- Basic members can transfer up to 25,000 points.
- Gold members can transfer up to 200,000 points.
- Platinum members can transfer up to 500,000 points.
- Diamond members can transfer up to 1,250,000 points.
You can transfer points as many times as you want, up to these limits.
8. What can I buy on the Chow Tai Fook e-Shop?
The Chow Tai Fook e-Shop offers a wide range of jewelry. You can search for items by:
- Style (like necklaces, earrings, or bracelets)
- Material (such as gold, diamonds, or platinum)
- Price
If you can’t find what you’re looking for, you can ask the customer service team for help.
9. Does Chow Tai Fook offer free delivery?
For customers in Hong Kong, Chow Tai Fook offers free local delivery and in-store pickup. If you’re ordering from another country, you’ll need to pay for shipping and insurance. Check the “Overseas Delivery” section on their website for more details.
10. Can I return or exchange items I bought online?
Chow Tai Fook has a strict policy for online purchases. You cannot return or exchange items bought from their e-Shop. However, they do offer a 5-day return guarantee. If you need to return something, you should contact a Chow Tai Fook store directly for help.