Furla is a popular Italian fashion brand known for its luxury accessories, bags, and jewelry. If you’re interested in Furla products or have recently purchased one, you might have some questions. Here are the 10 most frequently asked questions about Furla, with answers.
1. How can I track my Furla order?
After you place an order, Furla will send you a shipping confirmation email with a tracking code. You can use this code to check where your package is and when it will arrive. If you have a Furla account, you can also see your order status in the ‘Orders’ section.
2. How long does shipping take?
Furla usually ships orders within 3-4 working days using UPS Express Saver. The exact delivery time may depend on where you live. Remember that holidays like New Year’s Day, Thanksgiving, and Christmas might cause some delays in shipping.
3. Does Furla offer free returns?
Yes, Furla offers free returns within 14 days of purchase for full-price items. However, items marked as Final Sale, Sale Special, or Outlet cannot be returned or exchanged.
4. How do I return a Furla product?
To return a Furla product, you need to go to their website and request a return. You’ll need your email address and order number. After you complete the request, Furla will send you an email with a free return label. Print this label, put it on your package, and drop it off at a UPS location or schedule a pickup.
5. What payment methods does Furla accept?
Furla accepts various payment methods, including:
- Credit cards (American Express, Diners Club, Discover, JCB, MasterCard, Visa)
- PayPal
- Amazon Pay
- Apple Pay
- Alipay
- WeChat Pay
- AfterPay
6. Does Furla offer a warranty on its products?
Yes, Furla offers a two-year warranty on its products. This warranty covers defects in materials and workmanship. If you have any issues with your Furla product during this time, you can contact their customer service for help.
7. How do I care for my Furla product?
Furla products are made with high-quality materials, but they still need proper care. While specific care instructions may vary depending on the material, generally, you should:
- Keep your item away from water and heat
- Store it in a cool, dry place when not in use
- Use a soft cloth to clean it gently
- For leather items, use a leather conditioner occasionally
8. Are Furla products sustainable?
Furla is working on becoming more sustainable. They use some recycled materials, like recycled polyester, in their products. They’re also trying to use more sustainable packaging and energy from renewable sources. However, they still have room for improvement in their sustainability practices.
9. Where are Furla products made?
Furla doesn’t provide clear information about where all their products are made. They have their headquarters in Bologna, Italy, but they likely have manufacturing facilities in various countries. For more specific information, you might need to check the label on your Furla product or contact their customer service.
10. Can I exchange my Furla product for a different one?
Unfortunately, Furla doesn’t allow exchanges. If you want a different product, you’ll need to return the one you have and place a new order for the item you want. Remember that you can only return full-price items within 14 days of purchase.