H&M is a popular fashion retailer known for its trendy and affordable clothing. If you’re new to shopping at H&M or have some questions about their services, you’re in the right place. Here are the 10 most frequently asked questions about H&M.
1. What delivery options does H&M offer?
H&M offers home delivery and, in some places, a Click and Collect service. Delivery times and costs depend on where you live. Usually, your order will arrive within 1-3 business days. H&M members often get free delivery when they spend a certain amount.
2. How can I contact H&M customer service?
You can reach H&M customer service by phone, email, or through social media. They usually work from Monday to Sunday, from 9 am to 8 pm. If you need help quickly, check their website for a FAQ section that might answer your question right away.
3. Can I return items I bought online?
Yes, you can return items you bought online, but there are some rules. You usually have 30 days to return items. The clothes must be unused, have all the tags attached, and be in their original packaging. Some items like underwear, swimwear, and pierced jewelry can’t be returned.
4. How do I track my H&M order?
After you place an order, H&M will send you an email with a tracking number. You can use this number on their website or app to see where your package is. Sometimes, it might take a few hours for your order to show up in the tracking system after you buy it.
5. Does H&M offer plus sizes?
Yes, H&M has expanded its size range. In stores, you can find sizes up to 2XL for women and men. Online, they offer even more sizes – up to 4XL for women and 3XL for men. They also have a special Curvy Denim collection for people with curvier body shapes.
6. How can I find items in H&M stores?
H&M has a useful app that can help you find items in stores. You can use the app to scan barcodes on price tags to see if an item is available in other sizes or colors. There’s also a “Find in Store” feature on their website and app that lets you check if an item is available in a specific store.
7. Are there any H&M discount codes available?
H&M often has discount codes and sales. You can get a 15% discount by signing up for their emails and texts. They also have special sales with up to 80% off on some items. If you’re a student, you might be able to get a 10% discount. Joining the H&M membership program can also give you access to more discounts and rewards.
8. What is H&M’s return policy for in-store purchases?
If you buy something in an H&M store and don’t like it, you can usually return it within 30 days. The item should be unused and have all its tags. Keep your receipt, as you’ll need it to make the return. Some items, like underwear and opened beauty products, can’t be returned.
9. Does H&M have a loyalty program?
Yes, H&M has a membership program. When you join, you can earn points on your purchases. These points can be turned into rewards, like discounts on future purchases. Members often get special offers, free shipping on orders over a certain amount, and early access to sales.
10. How can I find an H&M store near me?
H&M has a store locator on their website. You can enter your city or zip code to find the nearest H&M store. The store locator will show you the store’s address, opening hours, and what types of clothes they sell (like women’s, men’s, or children’s).