New Look is a popular fashion retailer known for its trendy clothing and accessories. If you’re new to shopping at New Look or have some questions about their services, you’re in the right place. Here are the 10 most frequently asked questions about New Look, with answers.
1. What is New Look’s return policy?
New Look offers a generous return policy. You have 28 days to return any item you bought, including sale items. This time starts from the day you receive your order. To return something, make sure it’s unworn and in its original condition. You can return items to a New Look store or by mail. If you return to a store, it’s free. If you use mail services like InPost or Yodel, there’s a small fee of £2.50.
2. Can I return sale items?
Yes, you can return sale items to New Look. You have 28 days to do this if you bought the item online. If you bought the sale item in a store, you have 14 days to exchange it. Remember, the item must be unworn and in its original condition.
3. How do I buy a New Look gift card?
You can buy New Look gift cards in two ways: as a physical card or as an e-gift card. You can purchase these online or in New Look stores. The gift cards can be loaded with any amount from £5 to £250. E-gift cards are sent to your email, while physical cards can be mailed to you or picked up in store.
4. How long are New Look gift cards valid?
New Look gift cards are valid for 24 months from the date they are issued. This means you have two years to use the gift card. After this time, any remaining balance on the card will be lost. So, make sure to use your gift card within this period!
5. Where can I use my New Look gift card?
You can use your New Look gift card in any New Look store in the UK. You can also use it for online shopping at www.newlook.com, but only for items delivered within the UK.
6. What sizes does New Look offer?
New Look offers a wide range of sizes to fit different body types. For women’s clothing, sizes typically range from UK 4 to 22. They also have Petite sizes for shorter women, Tall sizes for taller women, and Curves sizes for plus-size fashion. Men’s and children’s clothing are also available in various sizes.
7. How do I find the right size at New Look?
New Look provides size guides on their website to help you find the right fit. These guides show measurements for different body parts like bust, waist, and hips. You can measure yourself at home and compare with the size chart. Remember, sizes can vary between different styles of clothing, so always check the specific item’s size guide.
8. Does New Look offer free delivery?
New Look often has promotions for free delivery, but their standard policy may include a small fee for delivery. The cost and options for delivery can change, so it’s best to check their website for the most current information when you’re ready to order.
9. Is New Look an ethical brand?
New Look is working on becoming more ethical and sustainable. They have made some progress, like using more eco-friendly materials and joining initiatives to improve cotton farming practices. However, they still have work to do in areas like reducing their environmental impact and ensuring fair wages for workers. New Look is aware of these issues and has plans to improve.
10. Can I shop at New Look online?
Yes, you can shop at New Look online. They have a website where you can browse and buy all their products. You can shop from your computer or phone, and they deliver to many countries around the world. Shopping online at New Look is easy and convenient, especially if you don’t have a store near you.