Tiffany & Co. is a world-renowned luxury jewelry and specialty retailer, known for its exquisite diamonds and iconic blue boxes. If you’re curious about this prestigious brand, you’re not alone. Here are the ten most frequently asked questions about Tiffany & Co., answered in a simple and easy-to-understand way.
1. How do I order Tiffany & Co. merchandise?
Ordering from Tiffany & Co. is easy and convenient. You can shop online through their website, where items available for purchase will have a “Buy Now” button. If you prefer personal assistance, you can contact their Client Care Center through online chat, email, or phone. They’ll help you with your order and can even offer complimentary gift card personalization.
2. What payment methods does Tiffany & Co. accept?
Tiffany & Co. accepts various payment methods to make your shopping experience smooth. You can pay using major credit cards like American Express, Mastercard, Visa, and Discover. They also accept Tiffany & Co. credit cards and gift cards. For tech-savvy shoppers, Apple Pay and PayPal are available options too.
3. Can I include a personalized gift message with my purchase?
Yes, you can! When you’re checking out, you’ll have the chance to write a personalized message. This message will be enclosed in a white envelope and included with your gift package. It’s a great way to add a personal touch to your gift. Remember to include your name in the message, as the package won’t have any other information identifying you as the giver.
4. How do I care for my Tiffany jewelry?
Taking care of your Tiffany jewelry helps it last longer and stay beautiful. Tiffany & Co. recommends getting your jewelry professionally cleaned once a year. You can bring your Tiffany pieces to their stores for services like polishing silver, repairing clasps, and more. For daily care, be gentle with your jewelry and store it properly to avoid scratches and damage.
5. How can I get my Tiffany item repaired?
If your Tiffany item needs repair, you have two options. You can either bring it to the nearest Tiffany store or send it by mail. If you choose to mail your item, you’ll need to download and fill out a repair form from their website. Then, send the item along with the completed form to their Client Services Department. They’ll assess your item and send you a free estimate for the repair.
6. What engraving options are available?
Tiffany & Co. offers both standard and hand-engraving services for some of their items. On their website, you can get up to three initials engraved on select items in six popular text styles. If you want more options, like custom designs or longer messages, you can contact their Client Care team or visit a store. Remember that engraved items usually take a bit longer to deliver.
7. Does Tiffany & Co. offer financing or payment plans?
Yes, Tiffany & Co. does offer financing options in some countries. In the United States, they have a program called Tiffany Select Financing. This allows customers to spread the cost of their purchase over time. However, the availability and terms of financing can vary depending on your location and the specific item you’re buying.
8. What is Tiffany & Co.’s return policy?
Tiffany & Co. wants their customers to be happy with their purchases. They generally offer returns or exchanges within 30 days of purchase for most items. However, some exceptions apply, such as personalized or altered items. It’s always best to check their current return policy on their website or ask a sales representative for the most up-to-date information.
9. How can I check if my Tiffany item is authentic?
Tiffany & Co. takes great pride in their craftsmanship and wants to protect their customers from counterfeit items. All authentic Tiffany jewelry is stamped with specific markings. For example, sterling silver pieces are marked “TIFFANY & CO.” and “925”. If you’re unsure about an item’s authenticity, you can bring it to a Tiffany store for verification or contact their customer service for guidance.
10. Does Tiffany & Co. offer wedding and gift registries?
Yes, Tiffany & Co. offers wedding registries and gift registries. These services allow couples or individuals to create a list of desired Tiffany items for special occasions. Guests can then easily select and purchase gifts from this list. Creating a registry can be done online or in-store with the help of a Tiffany consultant.