Zalando is a popular online fashion platform that offers a wide range of clothing, shoes, and accessories. If you’re new to shopping on Zalando or have some questions about their services, you’re in the right place. Here are the top 10 most frequently asked questions about Zalando.
1. How long do I have to return items?
Zalando offers a very generous return policy. You have 100 days to return items after you receive them. This means you have plenty of time to try on your purchases and decide if you want to keep them or not.
2. Is returning items free?
Yes, returning items to Zalando is completely free. You don’t have to pay any shipping costs when you send back unwanted products. This makes it easy and worry-free to try out different items.
3. What payment methods does Zalando accept?
Zalando accepts many different ways to pay. You can use credit cards like Visa, Mastercard, and American Express. PayPal is also an option. Depending on where you live, there might be other local payment choices too.
4. How long does it take to receive an order?
The time it takes to get your order can vary. It depends on where you live and what shipping option you choose. Usually, standard delivery takes a few business days. If you need your items faster, there might be express delivery options available.
5. Can I track my order?
Yes, you can track your order. After your order is shipped, you’ll get an email with a tracking number. You can use this number to check where your package is on the Zalando website or app.
6. What should I do if I receive a damaged or wrong item?
If you get an item that is damaged or not what you ordered, don’t worry. Contact Zalando’s customer service right away. They will help you solve the problem. You might need to return the item, and they’ll send you the correct one or give you a refund.
7. How do I find my size?
Zalando wants to help you find the right size. They offer size guides for different brands and types of clothing. You can find these guides on the product pages. Some items also have a “True to Size” rating based on customer feedback, which can be very helpful.
8. Does Zalando offer sales or discounts?
Yes, Zalando often has sales and special offers. They have regular seasonal sales, like summer and winter sales. You can also find a sale section on their website where discounted items are always available. Signing up for their newsletter is a good way to stay informed about upcoming sales and special deals.
9. What happens if I’m not at home when my package arrives?
If you’re not home when the delivery person comes, don’t worry. Usually, they will try to leave the package with a neighbor or at a safe place near your home. If that’s not possible, they might take it to a local pickup point or try to deliver it again the next day. You’ll get a message explaining what happened and what to do next.
10. Can I change or cancel my order after I’ve placed it?
It’s best to act quickly if you want to change or cancel an order. Zalando starts processing orders soon after they’re placed. If you contact their customer service right away, they might be able to help you make changes or cancel the order. But if the order has already been processed or shipped, you’ll need to wait for it to arrive and then return it using their free return service.