Victoria’s Secret is a popular lingerie and beauty retailer known for its stylish underwear, sleepwear, and personal care products. Many people have questions about the brand and its offerings. In this article, we’ll answer the 10 most frequently asked questions about Victoria’s Secret to help you better understand the company and its products.
1. What types of products does Victoria’s Secret sell?
Victoria’s Secret offers a wide range of products for women, including:
- Bras and underwear
- Sleepwear and loungewear
- Swimwear
- Beauty products (perfumes, body lotions, and makeup)
- Accessories (bags, wallets, and phone cases)
- Activewear through their PINK brand
They are best known for their bras and lingerie, but they have expanded their product line to cater to various aspects of women’s fashion and personal care.
2. How can I find my correct bra size?
Finding the right bra size is crucial for comfort and support. Victoria’s Secret offers several ways to determine your correct size:
- Use their online bra size calculator
- Watch their “How to Measure” video guide
- Visit a Victoria’s Secret store for a free personalized fitting with a Bra Fit Expert
Remember that your bra size may change over time, so it’s a good idea to measure yourself regularly or get fitted by a professional.
3. Does Victoria’s Secret offer international shipping?
Victoria’s Secret does offer international shipping to many countries. However, if they don’t ship directly to your location, you can use a package forwarding service like Qwintry. These services provide you with a US address to ship your items to, and then forward them to your international address.
4. What is the Victoria’s Secret return policy?
Victoria’s Secret has a customer-friendly return policy:
- You can return items within 30 days of purchase
- After 30 days, you may be able to exchange items or receive store credit
- Items should be unworn, unwashed, and in original condition with tags attached
- Online purchases cannot be returned in-store; you must use the return shipping method
Always check the current return policy on their website, as it may change over time.
5. Does Victoria’s Secret have a rewards program?
Yes, Victoria’s Secret has a rewards program called Victoria’s Secret Rewards. It’s free to join and offers benefits such as:
- Earning points on purchases
- Special discounts and promotions
- Early access to sales
- Free shipping on certain orders
The program has different tiers (Member, Silver, and Gold) based on how much you spend annually, with increasing benefits for higher tiers.
6. How often does Victoria’s Secret have sales?
Victoria’s Secret regularly offers sales and promotions throughout the year. Some of their most popular sales include:
- Semi-Annual Sale (usually in January and June)
- Black Friday and Cyber Monday deals
- Holiday season promotions
- PINK Friday (first Friday in August)
They also frequently offer promotions like “Buy One, Get One Free” or discounts on specific product lines.
7. Can I find Victoria’s Secret products in other stores?
Victoria’s Secret products are primarily sold through their own stores and website. However, you may find some Victoria’s Secret beauty products in select department stores or duty-free shops. The full range of lingerie and clothing is typically only available directly from Victoria’s Secret.
8. Does Victoria’s Secret offer plus sizes?
Victoria’s Secret has expanded its size range in recent years to be more inclusive. They now offer:
- Bra sizes from 30A to 44G in select styles
- Underwear and sleepwear in sizes XS to XXL
- Swimwear in sizes XS to XL
However, their plus-size options may be more limited compared to some other retailers specializing in extended sizes.
9. How can I contact Victoria’s Secret customer service?
Victoria’s Secret offers several ways to contact their customer service team:
- Phone support (check their website for the number in your country)
- Email through their contact form on the website
- Live chat on their website
- Social media channels
Customer service hours may vary depending on your location, so check their website for the most up-to-date information.
10. Does Victoria’s Secret offer gift wrapping?
Victoria’s Secret does offer gift-wrapping services for many of their products. During the checkout process, you can usually select a gift-wrapping option for a small additional fee. This service typically includes:
- Wrapping the item in tissue paper
- Placing it in a gift box
- Adding a ribbon or bow
- Including a gift message (if desired)
Keep in mind that gift-wrapping options may vary depending on the item and the time of year, especially during busy holiday seasons.