Topshop has been a popular fashion retailer for many years, but with recent changes in ownership and operations, customers have many questions. Here are the top 10 most frequently asked questions about Topshop, answered.
1. Is Topshop still in business?
Yes, Topshop is still in business, but it has changed. In 2021, ASOS bought Topshop. Now, you can find Topshop clothes on the ASOS website and app. You can also buy Topshop items in Nordstrom stores in the United States and on Nordstrom.com. The separate Topshop stores that used to be on the high street are now closed.
2. How can I shop for Topshop clothes?
You can shop for Topshop clothes in three main ways:
- On the ASOS website or app
- In Nordstrom stores (in the United States)
- On Nordstrom.com
ASOS now owns Topshop, so you’ll find all Topshop items on their platform. If you’re in the US, you can also check out Topshop items at Nordstrom.
3. What is Topshop’s return policy?
Topshop now follows the ASOS return policy. Here are the key points:
- You have 45 days to return items in the US
- Items must be in the same condition as when you received them
- You can get a full refund if you return within 28 days
- Between 29 and 45 days, you can get a gift voucher for the amount
- Some items, like swimwear and face products, have special return rules
Remember to keep your tags on and return items in their original packaging.
4. How long does Topshop take to deliver?
Delivery times for Topshop items now depend on ASOS shipping options. Generally:
- Standard delivery takes about 3-4 business days
- Express delivery is faster, usually 2 business days
- Next-day delivery is available in some areas
Exact delivery times may vary based on your location and the shipping option you choose.
5. Does Topshop offer plus sizes?
Yes, Topshop does offer plus sizes, but the range might be more limited compared to their standard sizes. You can find Topshop Curve items on ASOS, which typically go up to UK size 18 or US size 14. For a wider range of plus sizes, you might want to check out ASOS Curve, which offers sizes up to UK 30 or US 26.
6. How do Topshop sizes compare to other brands?
Topshop sizes can run a bit small compared to some other brands. Here’s a quick guide:
- Topshop UK size 8 is roughly a US size 4
- Topshop UK size 10 is about a US size 6
- Topshop UK size 12 is close to a US size 8
It’s always a good idea to check the size guide on ASOS for each Topshop item, as sizes can vary between different styles.
7. Can I still use my Topshop gift card?
If you have an old Topshop gift card, unfortunately, it’s no longer valid. When ASOS bought Topshop, they didn’t take on the old gift card system. If you have a recent ASOS gift card, you can use that to buy Topshop items on the ASOS website or app.
8. Does Topshop offer student discounts?
Topshop itself doesn’t offer student discounts anymore. However, since Topshop is now part of ASOS, you can get student discounts through ASOS. Sign up for an ASOS account and verify your student status to get discounts on Topshop items and other brands.
9. What happened to Topshop stores?
In 2021, when ASOS bought Topshop, they closed all the physical Topshop stores. This includes the famous flagship store on Oxford Street in London. Now, Topshop is an online-only brand, available through ASOS and Nordstrom.
10. Is Topshop fast fashion?
Topshop is generally considered a fast fashion brand. This means they produce trendy clothes quickly and at lower prices. However, since ASOS bought Topshop, there have been efforts to improve sustainability. ASOS has goals to use more recycled materials and reduce waste. They also have a ‘responsible edit’ that includes some Topshop items made with more sustainable practices.