Urban Outfitters is a popular clothing and lifestyle retailer known for its trendy and unique products. If you’re new to shopping at Urban Outfitters or have some questions about their services, you’re in the right place. Here are the 10 most frequently asked questions about Urban Outfitters, along with the answers.
1. What is Urban Outfitters’ return policy?
Urban Outfitters has a customer-friendly return policy. You can return items within 30 days of receiving them. If you return within this time, you’ll get a full refund to your original payment method. If you return after 30 days, you’ll receive store credit instead. Make sure the items are unused and in their original condition. You can return items by mail or in any Urban Outfitters store.
2. How can I use a promo code at Urban Outfitters?
Using a promo code at Urban Outfitters is easy. When you’re shopping online, look for a box labeled “Promo Code” on the shopping bag page. Type or paste your code into this box and click the “+” button. Don’t worry about uppercase or lowercase letters – the codes work either way. If your code doesn’t work, it might be because the items in your bag don’t qualify for the promotion, or the code has expired.
3. Does Urban Outfitters offer free shipping?
Urban Outfitters doesn’t always offer free shipping. Shipping costs can vary depending on where you live and how fast you want your items. However, they sometimes have promotions that include free shipping. Also, if you join their paid membership program called UO UP, you can get free shipping on all your orders.
4. What is the UO Rewards program?
UO Rewards is Urban Outfitters’ free loyalty program. When you join, you earn points for shopping and other activities. For every 100 points you earn, you get $5 in store credit. You also get 10% off your first purchase after signing up. You can earn points by making purchases, writing product reviews, and even just for joining the program.
5. Can I cancel my Urban Outfitters order?
Yes, you can cancel your Urban Outfitters order, but only if it hasn’t been shipped yet. Once your order starts the shipping process, you can’t cancel it. If you need to cancel, log into your account on the Urban Outfitters website, go to your order details, and look for a “Cancel Items” button. If you don’t see this button, it probably means your order has already started shipping.
6. How long does Urban Outfitters take to ship?
Shipping times at Urban Outfitters can vary. For example, in Singapore, standard shipping takes about 10-14 business days, while express shipping takes 6-8 business days. Shipping times and costs may be different in other countries. When you place an order, you’ll see the estimated delivery time before you finish your purchase.
7. Does Urban Outfitters offer student discounts?
Urban Outfitters sometimes offers student discounts, but these can change. It’s best to check their website or ask in-store for current student discount offers. They often have special promotions for students, especially around back-to-school season.
8. How can I track my Urban Outfitters order?
Tracking your Urban Outfitters order is simple. Once your order ships, you’ll get an email with a tracking number and estimated delivery date. You can also log into your Urban Outfitters account to track your order at any time. If you don’t have an account, you can use your order number to track your package on their website.
9. What is Urban Outfitters’ price adjustment policy?
Urban Outfitters doesn’t have a formal price adjustment policy. This means if an item you bought goes on sale shortly after your purchase, they typically don’t offer refunds for the difference. However, you can always return the item (if it’s within the return period) and repurchase it at the sale price.
10. Does Urban Outfitters offer gift wrapping?
Urban Outfitters doesn’t offer traditional gift wrapping services. However, they do offer gift cards which can be a great alternative if you’re buying a gift for someone. These gift cards can be used both in-store and online, giving the recipient the freedom to choose what they like.